FAQ

Booking/Price/Payment:

Can I just wait at the departure location and board the bus?
No, you must book beforehand. This is the only way you have a guaranteed seat.

How can I obtain a reservation?
You can either make your reservation online or by phone. Either way, you have to pay by credit card.

I only made reservations for one-way. However, I would like to book the retour trip later? If I book the retour trip later, do I still get the reduced roundtrip fare?
No, you only get the benefit of a reduced fare, if you book the roundtrip in advance.

I am staying not as long as planned and I have to return on a date other than the one a booked. Can I change my reservation?
Yes, you may change your reservation. This can only be done by phone. The service charge applicable per change is CHF 15.00 per person, a maximum of CHF 45.00 per booking. We debit your credit card directly for this service charge.

Instead of using a credit card, can I pay the driver in cash?
No, only credit card payments are accepted. You cannot pay the driver directly.

Do you cancel transfers because you do not have enough bookings?
No, we drive as scheduled provided we have at least one passenger.

How far in advance do I have to book to assure I get a seat?
The following applies: The earlier you book the greater the chance that there are seats available.

Can I reserve a particular seat?
No, we don’t take individual seat reservations.

Do I need a ticket for the tour?
Please print out your order confirmation and show it to the driver.

Are skis, toboggan, or similar counted as luggage pieces?
Yes, please count one pair of skis, one toboggan, or similar as a piece of luggage.

Cancellation:

Can I cancel my reservation?
Yes, you may cancel the reservation. You must submit the cancellation in writing by e-mail, fax, or letter. Regarding cancellation fees consult our applicable Contract Terms and Conditions.

What is the deadline for cancelling free of charge?
Please consult the provisions in Section 2 Changes of Bookings or Cancellation of Trips by the Traveler of our applicable Contract Terms and Conditions.

Tour:

Do you guarantee arrival times?
The travel times are realistic and are based on our experience. However, you drive during the wintertime and the tour leads over mountain passes. Therefore, it is possible that there are delays due to extreme heavy snowfall or heavy vacation traffic. We do not assume any liability for delays due to unforeseeable or extraordinary events (e.g. traffic jams due to an accident or snowfall, closing of mountain passes or similar).

What can I do, if my plane’s arrival is delayed?
We keep our departure times. We are sorry, but we cannot wait.

With what kind of vehicle is used for the trip?
You travel in a comfort car by EUROBUS. If less than 10 persons have made reservations, we may use a minivan by EUROBUS.

How are your vehicles equipped?
Each coach has comfortable seating, air conditioning, lavatory, and seat belts. The minivans have the same equipment. However, they do not have the lavatory.

Are animals allowed on board?
No, animals are not permitted.

Can I smoke on the bus?
No, all buses are non-smoking buses.

Are there refreshments on board?
Yes, we provide soft drinks (water, coke, etc.) and coffee for 2.50 CHF per drink. You pay the driver for it directly.

Are there any stops along the way?
The tour is only interrupted in emergencies. All buses are equipped with lavatories.

What do I have to do, if I travel with a wheelchair or need any other special service?
Please inform our sales personnel at the time of booking. It will advise you accordingly.