Can I cancel my reservation?
Yes, you may cancel the reservation. You must submit the cancellation in writing by e-mail, fax, or letter. Regarding cancellation fees consult our applicable Contract Terms and Conditions.
What is the deadline for cancelling free of charge?
Please consult the provisions in Section 2 Changes of Bookings or Cancellation of Trips by the Traveler of our applicable Contract Terms and Conditions.
Do you guarantee arrival times?
The travel times are realistic and are based on our experience. However, you drive during the wintertime and the tour leads over mountain passes. Therefore, it is possible that there are delays due to extreme heavy snowfall or heavy vacation traffic. We do not assume any liability for delays due to unforeseeable or extraordinary events (e.g. traffic jams due to an accident or snowfall, closing of mountain passes or similar).
What can I do, if my plane’s arrival is delayed?
We keep our departure times. We are sorry, but we cannot wait.
How are your vehicles equipped?
Each coach has comfortable seating, air conditioning, lavatory, and seat belts. The minivans have the same equipment. However, they do not have the lavatory.
Are animals allowed on board?
No, animals are not permitted.
Can I smoke on the bus?
No, all buses are non-smoking buses.
Are there refreshments on board?
Yes, we provide soft drinks (water, coke, etc.) and coffee for 2.50 CHF per drink. You pay the driver for it directly.
Are there any stops along the way?
The tour is only interrupted in emergencies. All buses are equipped with lavatories.
What do I have to do, if I travel with a wheelchair or need any other special service?
Please inform our sales personnel at the time of booking. It will advise you accordingly.
EUROBUS welti-furrer AG | Pfingstweidstrasse 31a | CH-8037 Zürich | +41 44 444 16 00 | firstname.lastname@example.org